Please see our "TRACK ORDER" section of the site to track your order https://pierrejeanty.com/apps/tracktor/track. Tracking information is also available via the automated order confirmation email which was sent to you via the email address or phone number you provided.
Beware of processing times:
We utilize multiple shipping carriers to deliver packages within the US and aboard. Once your payment is verified and processed it can take 3-5 business days for your order to ship excluding weekends and holidays. Once your order is shipped you will receive an email notification with the shipping carrier and tracking number.
No movement to tracking number:
If your tracking movement shows no movement within 5 business days please contact us ASAP via email@example.com. Please be aware that due to covid-19, there may be shipping delays within the USPS system which are out of our control.
When a refund is requested for a digital product, there isno way for the customer to truly return the purchased item. It remains in their possession indefinitely. Therefore, our automatic software doesn't allow refunds on electronic products because they are delivered instantly to your email.
There are absolutely no refunds on Ebook orders under any circumstances. If you have any other issues with your Ebook order, please contact firstname.lastname@example.org
If your tracking information states that your package was delivered and you have not received it. You must contact the delivery carrier and address the issue directly with them. We do not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Local orders take 3-5 business days to be delivered to you and we ship within 5 business days.
International orders take 15 business days to be delivered via UPS or USPS and we ship within 5 business days.
Shipping time might vary depending on location, shipment method and other factors.
Orders over $65 will have free shipping.
Orders under $64 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
Shipping fees are non-refundable. If you refuse any shipments from Pierre Jeanty, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 5 business days.
Our support team is always happy to guide you at any step!